Every Guest Review Answered — Before the Next Check-In
Guests book based on reviews. BoltReply helps hotels respond to Booking.com, TripAdvisor, and Google reviews in seconds — maintaining a 5-star presence across every platform.
Works on every major review platform
Guests Leave Reviews Faster Than Your Team Can Respond.
A guest posts a detailed complaint about room cleanliness on Booking.com during checkout. Your front desk is processing 40 check-ins, housekeeping is on a tight turnover, and your GM is in a revenue meeting. That review sits visible to thousands of travelers planning their trip tonight.
Checkout time generates a flood of reviews when the front desk is busiest
Front desk staff write hurried responses that sound robotic or defensive
A single unaddressed noise or cleanliness complaint costs bookings for months
OTA algorithms reward hotels that respond to reviews quickly and consistently
In hospitality, every unanswered review is a room that books at the competitor down the street.
What Ignored Reviews Cost Your Hotel
Lost Revenue
A 1-point increase in TripAdvisor rating correlates with 11% higher room rates
OTA Ranking Drop
Booking.com and Expedia factor response rate into their property ranking algorithm
Repeat Guest Loss
Guests who see unanswered complaints assume management doesn't care
Staff Time Drain
GMs spend 6+ hours weekly responding to reviews across multiple OTAs
Built for hotel operations
BoltReply.io ✨
BoltReply generates polished, empathetic responses to every review on Booking.com, TripAdvisor, Google, and Airbnb — so your team can focus on the guest experience, not the review inbox.
Respond to reviews across all OTAs and Google from one workflow
Maintain the hospitality tone guests expect — warm, professional, attentive
Address specific complaints about rooms, service, or amenities without template-sounding replies
From Guest Feedback to Professional Response in Seconds
No switching between Booking.com, TripAdvisor, and Google tabs.
A guest posts a review on any platform
Whether it's Booking.com after checkout or TripAdvisor a week later — open the review on the platform.
BoltReply generates a hospitality-grade reply
One click. The AI reads the feedback, matches your hotel's tone, and crafts a response that addresses specific room, service, or amenity comments.
Polish and publish
Quick adjustment if needed, then post. Done before the next shift briefing.
What BoltReply Does for Hotels
Respond same-day
Answer every review within hours, not days — even during high-occupancy periods.
Improve OTA rankings
Booking.com and TripAdvisor reward properties that consistently engage with guests.
Recover unhappy guests
Turn a noise complaint into a rebooking by responding with empathy and a concrete solution.
Increase direct bookings
A strong review profile on Google drives more direct bookings with higher margins.
Unburden your GM
Stop making the general manager the default review responder across 4 platforms.
All platforms, one workflow
Booking.com, TripAdvisor, Google, Airbnb — respond everywhere without switching tools.
See How BoltReply Responds for Hotels
Claire & David
TripAdvisor
“Stunning property. The room overlooking the garden was exactly as pictured. Staff went above and beyond — they arranged a late checkout and left a birthday cake in the room. We'll definitely be back.”
Claire & David, thank you for the wonderful words. Our team was delighted to arrange the birthday surprise — those are the moments we love creating. The garden-view rooms are a guest favorite, and we're glad it lived up to the photos. We'll look forward to welcoming you back for your next celebration.
Michael S.
Booking.com
“Room was not ready at check-in time despite booking a guaranteed early check-in. Was told to wait in the lobby for 2 hours. When we finally got to the room, the AC wasn't working properly. Disappointing for the price.”
Michael, thank you for sharing this — and I sincerely apologize for the experience. A 2-hour wait after a guaranteed early check-in is not acceptable, and the AC issue should have been caught during our pre-arrival room inspection. I've spoken with our operations team to review our check-in readiness process. I'd like to personally ensure your next stay reflects the standard we're known for. Please reach out to our front desk directly and we'll arrange a complimentary upgrade.
One Workflow. Every Platform.
Respond across all the platforms that matter for hotels & hospitality — from one place.
Booking.comPrimaryTripAdvisorPrimaryGooglePrimary
AirbnbPlus every other review platform — Google, Yelp, Facebook, TripAdvisor, Booking.com, and more.
Respond across all platforms from one workflow. No switching tabs. No logging into multiple dashboards.
Built for Every Role in Hotel Operations
Hotel Owners
Protect your property's reputation across every booking channel.
General Managers
Stop spending hours each week as the default review responder.
Hotel Groups & Chains
Maintain brand standards across every property's review profiles.
Hospitality Management Companies
Scale review management across your entire portfolio.
How BoltReply Compares for Hotels
Manual Replies
ChatGPT Copy-Paste
BoltReply
Response speed
Consistent brand tone
Multi-platform support
No copy-paste workflow
Industry-aware context
Team-friendly
Time investment per review
Stop Losing Bookings to Unanswered Reviews
Get BoltReply set up in 10 minutes. Respond to every Booking.com and TripAdvisor review before tonight's guests start browsing.